Terms of Use

Applies to MedRelief diagnostic services and the MedRelief Patient, Doctor and staff apps.
Last updated: 17 September 2026 · Version 1.0

These terms govern your use of the diagnostic services, apps and website operated by Med Relief Healthcare Pvt Ltd ("MedRelief", "we", "us"). By booking a test, using our apps, or otherwise using our services, you agree to these terms. If you do not agree, please do not use the services.

1. Who we are

Med Relief Healthcare Pvt Ltd operates diagnostic laboratories and the MedRelief software platform. Registered address: 50 metres North of Bhainsasur Chowk, Opp. Sudha Dairy, Bihar Sharif (Nalanda) — 803101, Bihar, India. Contact: hi@medrelief.co.in, +91 92638 40556.

2. The services

• Booking of diagnostic tests, sample collection (at a centre or, where offered, at home), laboratory processing, and delivery of reports.
• Apps and a website to book tests, track a report's progress, receive reports, and — for referring doctors — follow referred patients and referral statements.
• Stated turnaround times are indicative. Some tests require repeat samples, add-ons, or longer processing; we will tell you if a report is delayed.

3. Your account and information

• You are responsible for the accuracy of the details you give us (name, age, sex, mobile number) and for keeping access to your account and one-time passwords secure.
• Reports are delivered to the mobile number registered for the visit; keep it current.
• You must be 18 or older to hold an account. A minor's tests are booked and managed by a parent or guardian.

4. Consent and doctor access

A patient's reports are private. A referring doctor can view a patient's reports only after the patient grants consent in the app, and the patient may withdraw that consent at any time. Our handling of personal and health data is described in our Privacy Policy.

5. Payments and pricing

• Prices are confirmed at the time of booking. You can pay by UPI, card or cash, in full or — where offered — in part now with the balance payable before the report is released.
• Online payments are processed by our payment gateway; we do not store card or bank credentials.
• A report is released once the applicable amount for the visit has been paid, unless a credit arrangement applies.
• Refunds for a test not performed are handled as per our refund practice; contact us with your bill number.

6. Acceptable use

• Use the services only for lawful purposes and only for yourself or those you are authorised to act for.
• Do not attempt to access other people's data, disrupt the service, or reverse-engineer the apps.
• Do not upload false information or use another person's identity or payment method without authority.

7. Intellectual property

The MedRelief name, logo, apps, website and their content are owned by Med Relief Healthcare Pvt Ltd and may not be copied or used without permission. Your lab reports and personal data remain yours.

8. Availability

We work to keep the services available and accurate, but they are provided "as is" and may be interrupted for maintenance, connectivity or events beyond our control. AI-assisted features (such as report summaries) are assistive only and do not replace a clinician's judgement.

9. Limitation of liability

To the extent permitted by law, MedRelief is not liable for indirect or consequential loss, or for decisions taken solely on the basis of a report without a doctor's interpretation. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Grievances and governing law

For any complaint, contact us at hi@medrelief.co.in and we will respond within a reasonable time. These terms are governed by the laws of India, and the courts at Nalanda, Bihar have jurisdiction, subject to applicable consumer-protection law.

11. Changes

We may update these terms; material changes will be notified in-app or on this page. The "Last updated" date above reflects the current version.